Terms & Conditions

Word Store London Ltd. Terms and Conditions of Sale

Word Store London Ltd. is a limited company registered in England and Wales. Registered number 11757135.
Registered address: 36 Orford Road, London, E17 9NJ. 
VAT number 327 3365 04

By placing an order and confirming payment on the website of Wordstore London Limited you agree to contract with us to buy the goods and services in accordance with the following terms and conditions of sale (the "Terms") along with our Privacy Policy and our Delivery & Returns Policy.

1. Goods and Services

1.1 Word Store London Ltd warrants that all goods promoted for sale on this site are of satisfactory quality as at delivery. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description and indication of the goods.

1.2 We reserve the right to: (i) make any changes in the specification necessary to comply with any applicable legal requirements; and (ii) change the specification published on this website provided this does not materially affect the quality or performance of the goods. In all other respects, and to the maximum extent permissible, Word Store London Ltd. makes no other warranties or promises about the goods, and any implied warranties are excluded to the fullest extent permitted by law.

2. Availability, prices and information

Word Store London Ltd does not promise that goods are necessarily available, and all goods are offered for sale subject to availability. The price of the goods shall be the price listed on our website on the date of your order as confirmed by us, inclusive of VAT. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges.

2. Online Promotion

None available at this time.

3. Ordering

We will treat each order for goods, confirmed when you click on the "Place Order" button on the final checkout screen, as an offer by you to purchase the goods and services subject to these Terms. We may reject or counter any offer to purchase goods and services for any reason whatsoever prior to despatch of the goods. You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. We shall confirm each order by e-mail but you are advised to print out the Web Confirmation Screen before closing the webpage. If we choose to accept your offer to purchase the goods, our written confirmation shall be our acceptance of the contract between us. In the event that we make a counter-offer to you, your written confirmation shall be your acceptance of the contract between us.

4. Payment

You may pay using Visa, MasterCard, Delta, Maestro, Visa Electron or American Express. Word Store London Ltd. does not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering. We do not store credit card details nor do we share customer details with any 3rd parties.

5. Local Taxes

Some items sent abroad may be subject to local taxes. These taxes are at the discretion of Customs & Excise for that particular country and are beyond the control of Word Store London Ltd. in any event, such taxes must be paid to the Customs & Excise authority of the relevant country or countries and not to Word Store London Ltd.

6. Data Protection

Word Store London Ltd. is registered as a data controller and will process your personal data in accordance with, the Data Protection Act 1998 and our Privacy Policy. By sending Word Store London Ltd. any messages you consent to the processing of your personal data by Word Store London Ltd. using databases and spreadsheets for the purpose of processing your request. This may involve Word Store London Ltd. disclosing your details to regulatory bodies and/or third parties.

From time to time we may also notify you by post, telephone, e-mail or fax of other goods and/or services offered by Word Store London or others, unless you have chosen to opt out of our mailing list. Communications of a marketing nature that you receive as a result of being on our mailing list will give you the option to unsubscribe. You are free to request this at any time.

7. Delivery

Delivery shall be made to the delivery address supplied by you at the time of ordering. Fuller information of the delivery arrangements, including timings, can be found here. Any times quoted for delivery are approximate only and Word Store London Limited shall not be liable for any delay in delivery of the goods howsoever caused. Risk of damage to or loss of the goods shall pass to you at the time of delivery. Ownership of the goods will pass to you only once we have received full payment of all sums due in respect of the goods, including delivery charges. Subject to your full payment of all sums due in respect of the goods, where an alternative delivery point is used according to instructions supplied by you at the time of ordering, ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person.

8. Returns

Word Store London Ltd. wants you to be totally satisfied with our goods. Our warranty contained in term 1 above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within fourteen (14) days of the delivery date; failure to so notify us will, subject to cancellation (see below), deem you to have accepted the goods. Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge, or refund the price of the goods in question to you, but we shall have no further liability to you. If delivery is not refused and you do not notify Word Store London Ltd. accordingly, Word Store London Ltd. shall have no liability for any defects and you shall be bound to pay for the goods. Subject to the above, we are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date.

9. Cancellations

If you are contracting as a consumer, you may cancel the order for goods at any time within seven working days, beginning on the day after you received the goods. Cancellation of orders will only be accepted if an e-mail is received by Word Store London Ltd. (hello@wordstoreldn.com) within that seven day period.  The e-mail or written notice must contain your order number, name and address. Word Store London Ltd. will confirm any cancellation by e-mail and will repay you within 30 days from receipt of your cancellation without any further charge to you except the direct cost of returning the goods. Where the contract is cancelled, you must return the goods to us immediately and in the same condition in which you received them.

10. Limitation of Liability

The limit of our liability to you is restricted to the making up of any shortfall, replacement or refund of the price of the goods as provided for in terms 8 and 9. We are not responsible to you to any greater extent and in particular we are not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) which you may incur for whatever reason, as a consequence of our failure to comply with these terms and conditions. In particular, we will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under these Terms that is caused by events outside our reasonable control. This term does not operate to exclude or limit our liability in respect of death or personal injury caused by our negligence.

11. Transfer of Rights and Obligations

The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of our responsibilities under these Terms at any time.

12. No Waiver

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

12. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

14. Entire Agreement

We intend to rely upon these Terms and any document expressly referred to in them (including emails) in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing. Word Store London Ltd. reserves the right to revise and amend these Terms from time to time. You will be subject to the Terms in force at the time that you order goods from us.

15. Choice of Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.